Are your packaging solutions compliant with US regulations?
Yes. We stay updated on strict state-by-state regulations (e.g., CA, CO). We offer CPSC (16 CFR 1700.20) compliant child-resistant (CR) structures and ensure your designs have dedicated space for mandatory warning labels and ingredient lists.
What is your Minimum Order Quantity (MOQ)?
To support startups and limited-edition runs, our MOQ for premium handmade boxes (like magnetic or drawer boxes) is as low as 100-200 units. For standard machine-made folding cartons, the MOQ is typically 500-1,000 units.
Can I get a sample before placing a bulk order?
Absolutely. We offer two sampling options: 1. Plain Prototypes (Dieline samples) to confirm size and structure; 2. Digital Press Proofs to verify color and print finishes. Samples are typically completed within 3-5 business days.
How do you handle shipping and customs to the US?
We offer DDP (Delivered Duty Paid) shipping. We manage the entire process, including customs clearance and all import duties. Your order is delivered directly to your door, so you don’t have to worry about any paperwork or hidden fees.
Is your packaging smell-proof?
We can incorporate high-barrier foil liners or airtight inserts within our handmade boxes to ensure maximum odor control. Our precision-fit magnetic closures also help minimize scent leakage, maintaining discretion and product freshness.
I only have a logo. Can you help with the design?
We provide Free Dieline Engineering. Send us your product dimensions, and we’ll create a professional template for you. Our design team can also assist with layout adjustments to ensure your logo and branding look perfect on the final box.
How do you ensure the quality of handmade products?
We implement strict Quality Control (QC) at every stage. Because we specialize in premium packaging, each box is manually inspected for alignment, magnetic strength, and cleanliness (no glue residue) before being packed for shipment.
What payment methods do you accept?
We accept various secure payment methods, including Alibaba Trade Assurance, T/T wire transfers, and PayPal, ensuring your transaction is protected from start to finish.
What is the lead time for production and shipping?
Sampling usually takes 3-7 days. For bulk orders, standard folding cartons take 10-15 days, while premium handmade boxes (like magnetic boxes) require 15-22 days due to craftsmanship. Air shipping takes 7-10 days, while sea freight takes 30-40 days.
How do you ensure color accuracy compared to my screen?
We use the international Pantone (CMS) matching system. For the highest accuracy, please provide Pantone C color codes. We also offer digital or physical proofs for your approval to ensure the final product matches your brand identity perfectly.
Are your boxes recyclable or eco-friendly?
Yes. We offer 100% recyclable paper stocks and use eco-friendly soy-based inks. If your brand is committed to zero-waste, we can also provide plastic-free coatings and FSC-certified materials to meet your sustainability goals.
What happens if I receive damaged goods?
We conduct rigorous pressure tests before shipping. If products are damaged due to manufacturing defects or improper packaging, we offer a 100% satisfaction guarantee, providing either a refund or a free replacement in your next order.
Do you provide custom inserts to keep my products secure?
Yes, we offer a one-stop solution. Based on your product (e.g., cartridges, pre-roll tubes, or gummy jars), we can customize inserts using EVA foam, plastic trays, cardboard, or biodegradable molded pulp to ensure a perfect fit and maximum protection during transit.